Refund policy

At kawaiisphere.com, we are committed to providing quality products and ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we offer a refund under certain conditions.

Refund Eligibility
You can request a full refund in the following situations:

The product is defective or damaged upon receipt.
The product does not match the description or images displayed on our site.
You exercised your right of withdrawal within 30 days of receiving your order.
How to Request a Refund
To initiate a refund request, please contact our customer service by email at contact@kawaiisphere.com specifying:

Your first and last name
Your order number
The reason for the refund request
Photos of the product if it is defective or does not match the description
Our team will process your request and, if approved, we will guide you through the next steps.

Refund Terms
Refund to the original payment method: The refund will be made to the payment method used during the purchase (credit card, etc.).
Processing time: Once the refund is initiated, it may take 2 to 5 business days for credit card payments, depending on your bank's policies.
Return Fees and Partial Refund
Return fees are the responsibility of the customer and will systematically be abroad. In some situations, a partial refund may be granted (for example, if the product has been used or if items are missing).

Refund Confirmation
As soon as we receive proof of return of the product, we will proceed with the refund as soon as possible. You will receive a confirmation email once the refund is made.

Contact Information
For any inquiries regarding our products or to receive assistance, contact us at:

Email: contact@kawaiisphere.com
Contact form: Contact us here
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Responses within 24 hours maximum, Monday to Friday from 8:00 AM to 6:00 PM (London time).