FAQ
Find the answers to your most frequent questions.
FREQUENT QUESTIONS
Our products kawaiisphere.com
What types of products do you offer?
We offer a wide range of kawaii products, including figures, plush toys, stationery, accessories, and much more. Each item is carefully selected for its quality and charm.
How to choose the right product?
Feel free to explore our different categories. Each product has a detailed description and images to help you make the best choice according to your tastes.
Are the products suitable for children?
Yes, most of our products are designed to be safe and suitable for children. However, we always recommend checking the age indications on each item.
Do you offer limited edition products?
Yes, we regularly offer limited edition items. Stay connected with us to be informed about new collections and exclusive products.
What to do if a product is out of stock?
If a product is out of stock, you can sign up to receive an email notification when the item is available again.
How can I receive promotions and special offers?
To not miss out on our promotions and special offers, sign up for our newsletter on our website. You will receive the latest news and the best deals directly in your inbox!
FREQUENTLY ASKED QUESTIONS
Delivery and Orders
What are the delivery times?
The delivery time is generally between 5 and 7 business days from the shipment of your order. During holiday periods or exceptional circumstances (strikes, high demand), the delay may be extended. If your package has not arrived within 3 weeks, contact us for a reshipment or a full refund.
What delivery options are available?
We collaborate with reputable delivery services such as La Poste, Colissimo, and DHL, for deliveries from Monday to Friday.
What is the processing time for my order?
All orders are processed within 72 hours following their validation, from Monday to Sunday. Orders placed after 6 PM (UTC+1, Paris time) will be shipped the next business day, adding a day to the estimated delivery time.
My tracking number is not working
Your tracking number may not work immediately after receiving the shipping confirmation email. It will be active within 24 hours. Rest assured, your order is on its way.
How to cancel or modify my order?
You can cancel or modify your order up to 24 hours after your purchase. If you are within this timeframe, contact us at contact@kawaiisphere.com with the subject "Cancellation" or "Order Modification".
Why can delivery times be long?
To offer you advantageous prices, we collaborate with international suppliers. Delivery times may vary depending on your location.
Where is my order?
To track your order, visit our "Track your order" page and enter your tracking number or the email used during purchase. If you need additional assistance, contact us.
FREQUENTLY ASKED QUESTIONS
Exchanges, Returns, and Refunds
How to make a return and get a refund?
You can request a return within 30 days of receiving the product. Please contact our customer service at contact@kawaiisphere.com mentioning your name, order number, and the reason for the return.
How long does the refund take?
The refund will be processed upon receipt of the proof of shipment of the package. Processing times are as follows:
Credit card: 2 to 5 business days
Are return costs my responsibility?
Return costs are the responsibility of the customer and will always be international.
What to do if my product arrives damaged?
If a product arrives damaged, we are committed to replacing it at our expense. Send a photo of the damaged product to contact@kawaiisphere.com. Once validated, a new product will be shipped to you.
Do you have any other questions?
Our team is at your disposal, contact us on our "contact" page.
